Question 1

READY TO GO LETTERBOX GIFTS

Accepted Answer

WHAT DO YOUR READY TO GO BOXES INCLUDE? Dandelion Kisses have 2 Set size Letterbox Gifts, A large gift box consists of 7 items of handmade quality and sourced 925 Silver Sterling Jewellery, these are set items, colours may vary to what you see on the screen. The Mini Letterbox Gift consists 3 Items of handmade quality. Items include one or more of the following: 925 Sterling Silver Bracelet Artisan Handmade Chocolate sourced in the UK Wax Melts Handmade and sourced in the UK Handmade Soap Sourced in the UK Bath Bombs that are sourced in the UK and Handmade Tea Pop sourced in the UK Handmade Scrunchies sourced in the UK.   WHERE DO YOU SHIP YOUR READY TO GO BOXES TO? Dandelion Kisses Letterbox Gifts currently Ship to the UK only, we soon hope to offer international shipping. ​ HOW DO I CARE FOR MY STERLING SILVER BRACELET? Fortunately, sterling silver care can be as easy as a fast rubdown. To do this, use a simple microfiber cloth or special jewellery cloth (not paper towels or toilet paper) to clean your goods. Focus on maintaining long up-and-down strokes to clean the jewellery. Be sure to use different parts of the cloth to avoid spreading any tarnish. ​ REFUND POLICY FOR READY TO GO BOXES Our refund policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.    If it is within the 30 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer.

Question 2

BUILD YOUR OWN LETTERBOX GIFTS

Accepted Answer

WHAT'S INCLUDED IN YOUR BUILD YOUR OWN BOX? Our Build Your Own Box range includes a range of high quality handmade items. Beauty of this box is that you can choose any items & make a box perfect for you. Depending on the box size of 3,4,5,6 item boxes, you can select any items from the drop down menus, Items included in this range: Homeware gifts such as wax melts Pamper treats from a range of face masks Artisan food & drink from tea to chocolate Hand designed stationary from our small stationary businesses Beautiful accessories including hair accessories & A choice from a range of sterling silver bracelets.   WHERE DO YOU SHIP YOUR BUILD YOUR OWN BOXES TO? Dandelion Kisses Build Your Own Letterbox Gifts currently Ship to the UK only, we soon hope to offer international shipping. ​ HOW DO I CARE FOR MY STERLING SILVER BRACELET? Fortunately, sterling silver care can be as easy as a fast rubdown. To do this, use a simple microfiber cloth or special jewellery cloth (not paper towels or toilet paper) to clean your goods. Focus on maintaining long up-and-down strokes to clean the jewellery. Be sure to use different parts of the cloth to avoid spreading any tarnish. ​ REFUND POLICY FOR BUILD YOUR OWN BOXES Our refund policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.    If it is within the 30 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer.   BUILD YOUR OWN BOX IS NOT A SUBSCRIPTION If you order a "Build Your Own" you will not be subscribed to any of our subscription services. This box has a one-off charge and payment will only be taken from your account once and will not reoccur. If you are unsure about what item you have ordered please contact info@dandelionkissesletterboxgifts.com so we can help you with any box query

Question 3

SURPRISE ME LETTERBOX GIFTS

Accepted Answer

WHAT'S INCLUDED IN YOUR SURPRISE ME BOX? That would be telling! But what we can tell you is that our boxes include items from our best selling ranges   WHERE DO YOU SHIP YOUR BUILD YOUR OWN BOXES TO? Dandelion Kisses Build Your Own Letterbox Gifts currently Ship to the UK only, we soon hope to offer international shipping. ​ ​ REFUND POLICY FOR OUR SURPRISE ME BOX Our refund policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.    If it is within the 30 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase as well as a photo. Please do not send your purchase back to the manufacturer.

Question 4

SUBSCRIPTION BOXES

Accepted Answer

HOW DO I SET UP A SUBSCRIPTION BOX? When you subscribe to receive a monthly Dandelion Kisses Letterbox Subscription, you must set up a customer account. You can do this after subscribing as soon as possible and can be done here. Your account must also be set up using the email address you used when you subscribed. If it isn't set up correctly your subscription will not show up on our system. Once you have created a customer account you will then have full control of your subscription! You can access you account anytime from your account page. This allows you to update your shipping details or credit card details.You can also pause or cancel your subscription at anytime. If you need to update your address on your account, this must be done before your payment leaves your account. This can be rectified at a later date but your box will be sent to the address you have provided until your address is changed. We are happy to update your account details on your behalf if you prefer. Please contact us If you need any help email Info@dandelionkissesletterboxgifts.com and we will be more than happy to help.   We will not be held responsible for incorrect shipping addresses.   MANAGE YOUR SUBSCRIPTION Go to "Manage Your Subscription” on your account page here. Here you can manage your subscription, pausing it at any time or cancelling your subscription. Please note all pre-paid subscriptions can not be refunded after 14 days of ordering. Any monthly box subscriptions will need to be cancelled before the 15th of the month to avoid paying for the following month. By taking out our 3,6 or 12 month subscriptions you are agreeing to pay the full term. If you want to cancel your subscription you will be expected to pay the remainder in FULL The cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to expire. (e.g. to opt out of your 6 month subscription, which starts with the February Box and ends with the July box, you must cancel by July 15th). You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first subscription box you will be tied into the contract for the remainder of the subscription. For the avoidance of doubt, by taking out our 3,6 or 12-month subscription plan, you agree to commit to it for the full 3,6 or 12 month period. If you chose to cancel your subscription before the end of the 3,6 or 12 month subscription period, you will still be required to make full payment in respect of the full 3,6,12 month period. In the event that you fail to pay in full for the remainder of the 3,6,12 month term, we reserve our rights to recover such sums from you by all legal means necessary (including instructing a third party debt collection agency to recover the same).
Promotional codes/discounts are only valid on the initial order, not the recurring charges, unless otherwise noted.   SUBSCRIPTON PAYMENTS SCHEDULE We will automatically bill you and send your gifts out monthly until you tell us to stop. We will take your first payment the day you subscribe, with your first box arriving in the first week of the new month after payment (For example, if you subscribe on 7th June your first box will arrive at the start of July).   Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month). ​ You can change the date of your subscription in your account settings

Question 5

LUXURY BOXES

Accepted Answer

WHAT'S INCLUDED IN YOUR LUXURY BOX? Our Luxury Boxes have been curated to bring you the ultimate luxury gift. We have a range of full size handmade/ hand designed products to help you enjoy a relaxing night or two. THE BOXES ARE NOT LETTERBOX FRINDLY AND WILL BE DELIEVERED AS A SMALL PARCEL. Depending on the two boxes we currently have you have the choice to chose any products in the drop down lists, The items you can pick from are: A choice of luxury socks Handmade candles Amazing sweets Cosy hot chocolate Beautiful mugs Pamper yourself with some bath treats   WHERE DO YOU SHIP YOUR BUILD YOUR OWN BOXES TO? Dandelion Kisses Build Your Own Letterbox Gifts currently Ship to the UK only, we soon hope to offer international shipping. ​ ​ REFUND POLICY FOR LUXURY BOXES Our refund policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.    If it is within the 30 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer.

Question 6

SHIPPING

Accepted Answer

LETTERBOX GIFTS All our letterbox friendly gifts will be sent FREE via 2nd class Royal Mail. This includes Ready to go letterbox gifts, Build your own letterbox gifts, Surprise me letterbox gifts   LUXURY GIFT BOXES Our luxury gift boxes will be sent via 2nd class Royal Mail for FREE   SUBSCRIPTION BOXES All our subscription boxes will be sent for Free via Royal Mail at the begining of the month regardless of what subscription you have, i.e one off boxes, monthly boxes, 3, 6 or12 monthly boxes will all be sent free (One off boxes may be sent sooner depending on when you purchased your box will depend on which monthly box you receive)   GIFTS Any gift items on our website from our shop or any seasonal shop will have a postage fee. This will be added to the checkout when you have choosen your delivery fee.    HAS MY ORDER BEEN SHIPPED? When we have shipped your orders you will be sent a despatch confirmation email, these can sometimes be filtered into your spam or junk folders by your email provider. If you are unable to find a confirmation email please contact us and let us know and we can investigate this for you.   ROYAL MAILE SAYS THAT MY ORDER HAS BEEN DELIVERED BUT I HAVE NOT RECEIVED MY ORDER? If you have received delivery confirmation but you have not received your order please contact us at Info@dandelionkissesletterboxgifts.com and let us know so that we can carry out an investigation into the whereabouts of your order.   MY ROYAL MAIL TRACKING UMBER DOESN'T WORK? Unless you have specifically paid for a Royal Mail Tracked Service, the number you receive as part of your order confirmation is a reference number and cannot be used to track your order. However, if you have paid for a tracked service and your tracking number is not working, please contact us directly so that we can investigate this for you   I HAVE PUT MY ADDRESS IN INCORRECTLY? Unfortunately we can not be held responsible if you have entered your address incorrectly, it is down to the customer to make sure they check the details, if your order is sent to the wrong address, we would need to wait for Royal Mail to return it to us, we can then ship it back out to the correct address there will be an additional postage charge to send the box out a second time.  You can also change you address for future purchase if you have signed up, through the my account page. Please get in touch if you haven't recieved your order dispatch note as we may be able to change this for you.

Question 7

DISCOUNT CODES

Accepted Answer

DISCOUNT CODES All of our discount codes can only be used once per customer and they cannot be used in conjunction with any other offer, Offers include all of our “Ready To Go, Build Your Own Boxes, Surprise Me Boxes and Luxury Boxes or in our “Shop” (unless otherwise stated or other offers are avaliable for a particular range. Offers DO NOT apply to our "Subscription Boxes" unless otherwise stated

Question 8

HOW TO CLAIM 10% OFF MY FIRST ORDER?

Accepted Answer

First you need to be signed up to our newsletter full of amazing offers, new release and more. Once you have done this you will receive a welcome email (this should be within the first 10-15 minutes,In this email you will receive  a 10% discount code to use on your first orde only. Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.

Question 9

ORDER CHANGES

Accepted Answer

CAN I CHANGE MY ORDER? We try to allow a 60 minute window for any order amendments (this cannot be guaranteed especially during busy periods). Any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) must be requested within the 60 minutes window of your order being placed on our website. Please email us Info@dandelionkissesletterboxgifts.com with your order number as the subject. Please include all the information you can, so we can try to process your request within the first 60 minutes of ordering & we will try our very best to help.

Question 10

Covid - 19

Accepted Answer

Covid-19 Shipping Update Due to the ongoing pandemic shipping is taking longer across the UK. As a result, our standard free shipping service is taking between 7 and 10 working days (i.e. Monday to Friday and excluding Bank Holidays), with Royal Mail working a little slower in some areas on account of staff shortages. Please also note: Due to social distancing rules it is taking longer to pack and dispatch your Letterbox gifts and more. It may therefore take between 1 and 3 days for you to receive a dispatch confirmation email. Please bear with us and we will get your gift boxes out to you as quickly as possible! We appreciate your support and we hope you stay safe.

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